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Feedback and Complaints

We are committed to providing a high-quality legal service and welcome feedback from our clients. If, however, you find you are dissatisfied with any aspect of the service you receive, a copy of our complaints procedure is available here.

If your complaint is unresolved at the conclusion of the complaint process you have the right to complain to the Legal Ombudsman within 6 months of the conclusion of our internal complaints handling procedure. The contact details for the Legal Ombudsman are: PO Box 6167, Slough, SL1 0EH

Tel: 0300 5550333

e-mail: enquiries@legalombudsman.org.uk

website: www.legalombudsman.org.uk

If your complaint relates to our behaviour such as dishonesty, misuse of your funds or discrimination on the grounds of your age, disability or other characteristic, you should seek advice from The Solicitors Regulation Authority. For more information, please visit www.sra.org.uk

If you are a consumer and we have made a contract with you by electronic means you may also be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us – please see for further information.